After a two-week strike by pilots that left both passengers and crew on the tarmac, Air France KLM is fighting hard to regain lost ground. But in the long haul, it will take more than a letter of apology to win back customers
I’ve been flying between France and Canada for over twenty years. We usually travel back to Toronto at least once a year to visit family and friends. Several years ago we decided not to fly Air France anymore – it’s just too risky.
I’m not talking about safety – although the article in the October 2014 edition of Vanity Fair on the ill-fated flight from Rio to Paris isn’t exactly reassuring. The fact is Air France is just as safe as any of the world’s major airlines. And statistically, air travel is still the safest form of transportation.
It’s the risk of a strike that holds us back. Especially as we often travel around Christmas or during the summer holidays: prime strike season in France. And we are not alone in avoiding the national airline, especially since the latest round of cancellations.
It’s one thing to lose your luggage, even keep you waiting. Passengers are fairly understanding of delays caused by technical problems. It’s all in how it’s handled. And that almost always comes down to communication. read more