Critics get a bad rap. “It’s easy to criticize.” “Everyone’s a critic!” Or that old refrain – “If you haven’t got anything nice to say, don’t say anything at all.” That may be true in many areas of life, but it is not the right approach to getting good results from a creative team.
The creative process requires criticism. Writers, designers and other creative people cannot work in a vacuum – actually, we can, but the results will not likely be on strategy. No matter how much they complain about the idiots in accounts or on the client side, creative people of every ilk need direction to make sure their work is on the money. In the agency world, this is called input, feedback or simply, direction.
However, there is a right way and a wrong way to provide constructive criticism. Tom Fishburne aka the Marketoonist‘s cartoon series about bad critics is bang on. During my years in the agency world, as well as a few on the client side, I have personally experienced almost every version of these comic approaches to creative criticism.
In a nutshell, here are a few helpful do’s and don’ts to make sure your input is heard and understood: