Tag: corporate

5 things blogging has taught me

May 12th, 2015   •   no comments   
5 things blogging has taught me

I am a writer. Ever since I was old enough to hold a pen, I’ve used it to put my thoughts on paper. From telling stories to selling widgets — you name it, I’ve written it.

As a writer who has honed her skills on just about every form of the art, I didn’t expect to learn much about the craft of writing from blogging. I was wrong. Since starting a personal blog in January 2013, my writing has improved immensely. Here’s what I’ve learned:

Blogging is a form of writing that requires a specific focus and edge. It is not enough to have something to say: sharing useful information with your audience is necessary but far from sufficient. You also need to share your personal point of view. Even if you are an expert in a particular field or niche, you need to get your point across in a voice that is uniquely yours.

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Can communication restore lost faith?

October 9th, 2014   •   no comments   
Can communication restore lost faith?

 After a two-week strike by pilots that left both passengers and crew on the tarmac, Air France KLM is fighting hard to regain lost ground. But in the long haul, it will take more than a letter of apology to win back customers

I’ve been flying between France and Canada for over twenty years. We usually travel back to Toronto at least once a year to visit family and friends. Several years ago we decided not to fly Air France anymore – it’s just too risky.

I’m not talking about safety – although the article in the October 2014 edition of Vanity Fair on the ill-fated flight from Rio to Paris isn’t exactly reassuring. The fact is Air France is just as safe as any of the world’s major airlines. And statistically, air travel is still the safest form of transportation.

It’s the risk of a strike that holds us back. Especially as we often travel around Christmas or during the summer holidays: prime strike season in France. And we are not alone in avoiding the national airline, especially since the latest round of cancellations.

It’s one thing to lose your luggage, even keep you waiting. Passengers are fairly understanding of delays caused by technical problems. It’s all in how it’s handled. And that almost always comes down to communication. read more

Flying solo

October 2nd, 2013   •   2 comments   
Flying solo

It seems fitting to begin with a story. I’m a writer who believes in leaving no story untold, so here’s a recent chapter of my own: how I came to start up an independent communication consultancy.

In April 2012, the multinational group I was working for announced its decision to close divisional headquarters in Geneva, Switzerland. This was not entirely unexpected – we’d experienced some setbacks in the pipeline and, like many pharmaceutical companies, needed to streamline operations.

Change is never easy. The announcement that over 1,000 jobs would leave the beautiful glass tower we occupied in Geneva shattered quite a few illusions. News on that scale leaves no one unmoved. Being one for silver linings, however, I began almost immediately to think about my own plan B.

Attending a social media workshop at the university a few days later, I found myself uttering the words that had begun to crystallize in my mind:  “I currently work for a major biopharmaceutical company but am preparing to launch a business as a freelance copywriter and communication consultant.”

At the break, one of the other participants came up to me and commented: “So, you’re leaving the corporate world?”

“Leaving the corporate world.” That gave me pause. It sounded so harsh and final, as if I were permanently exiling myself from a known world. “Well, yes, although I still hope to stay in touch with it through my future clients,” I smiled. But her question was well-timed in that it made me ask myself a few tough questions. read more